Shipping policy

SHIP METHODS

We offer USPS and UPS for our shipping methods. The price will be automatically calculated for you at checkout and will differ upon location.

We are limited on hands, as we are a SMALL BUSINESS with limited resources, so we recommend waiting to schedule your hair appointment upon reception of your Braiding Hair Treatment, as we do not claim responsibility for your Treatment not arriving prior to your hair appointment date. You may cancel your order up until your order has been shipped for a full refund. All orders shipped are ineligible for cancellation and a refund.

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on uncloudedhair.com

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed after an item is shipped. We will only ship to the shipping address entered when the order was originally placed. If you need to change your address prior to shipment, please email us at hello@uncloudedhair.com .

LOST OR STOLEN PACKAGES

If you believe that your package was lost or stolen, please contact Customer Service, and we will start a claim with the shipping company for investigation. Once the claim has started, we can refund you or resend your order in the way in which it was originally ordered. No modifications to the order can be made under these circumstances.

RETURN SHIPPING

All sales are final. For hygiene and product safety reasons, we cannot resell shampoo or conditioner once it has been returned. We therefore do not accept returns or exchanges or offer refunds for change of mind, except where required by law.

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos so we can resolve the issue.

Shipping policy

SHIPMENT TRACKING

CHANGING SHIPPING ADDRESS

LOST OR STOLEN PACKAGES

RETURN SHIPPING

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